About Me:

I am Sholanke Modinat, an Exceptional Customer ​Support Professional with a passion for delivering top- ​notch service via email, phone, and chat. With 3+ years ​of experience in customer-facing roles, I possess a ​unique understanding of the importance of empathy, ​active listening, and effective communication in ​resolving customer inquiries and concerns.

I am committed to providing personalized support, ​exceeding customer expectations, and continuously ​improving my skills and knowledge to stay up-to-date ​with industry best practices.

My Skills

And Expertise

Calendar Management ​Project Management ​Communication ​Social Media Management ​Travel Coordination ​Confidentiality ​Tech-Savvy ​Scheduling ​Email Management ​Phone Etiquette ​Attention to detail ​Multitasking

My Work

Experience

Relationship Management and Transaction Officer/Customer Service | First Bank of Nigeria

Handled 1,500+ customer queries via phone and email, achieving ​25% sales growth. ​- Resolved 95% of complaints and issues promptly, exceeding ​satisfaction targets. ​- Processed 2,000+ orders with 100% accuracy and efficiency. ​- Analyzed customer feedback, driving improvement and ​contributing to 20% team productivity growth.

My Work

Experience

Customer Solution Specialist | 04 Multipurpose Unique Concepts Limited

Ensured 95% client retention through high-quality service and ​communication, exceeding targets. ​Handled 500+ incoming client requests, resolving complex issues ​with a 98% first-call resolution rate. ​Researched and resolved client interactions to their utmost ​satisfaction, resulting in a 25% increase in positive feedback. ​Provided Tier 1 support, resolving incidents and fulfilling ​requests with 100% accuracy and efficiency. ​Documented client information and problem-solving processes, ​ensuring accurate notation and effective issue tracking. ​Offered on-call support outside business hours, providing ​procurement and consultancy services to clients.

My Work

Experience

Assistant Account Officer | World N Traveland (travels and tours

Coordinated and confirmed 500+ hotel reservations and airport ​transfers, ensuring 99% accuracy and timely execution. ​Reconciled billing and settlement plans, achieving 100% accuracy ​and reducing discrepancies by 25%. ​Prepared and submitted comprehensive financial reports, resulting ​in 95% accuracy and 100% on-time delivery. ​Collaborated on audit reports, fact-checked 200+ transactions, and ​resolved 90% of discrepancies, ensuring compliance and financial ​integrity. ​Processed 1,000+ transactions, issued 500+ checks, prepared and ​managed budgets, and updated ledgers with 100% accuracy, ​demonstrating exceptional financial management skills.

Email Management

Communications

Calendar management

Travel Itinerary

Project Management

Data Entry

Scheduling

WORK TOOLS

Slack, Microsoft Teams, Google Meet, Zoom, ​Telegram, etc

Trello, Asana, Monday.com, Google ​Workspace, MS Office, Hootsuite, Buffer, ​Canva, HubSpot, Zoho, Dropbox, Notion, ​Calendly, Meta business suite, Acuity ​scheduling, Zendesk, Freshdesk

My Services

Send a message today, let's make ​magic happen.

Thank You